Returns and Exchanges

We are sure that you will be satisfied with your order from Como Store!Β 
If you are not happy with your items, we accept exchanges and returns under this policy.

Lebanon:
  • For orders delivered in Lebanon, you have 30 days to exchange or return an item.
  • You can check and try on all items upon delivery.Β 
  • You can return items on the spot while the driver waits free of charge.
  • Cash on delivery payments are refunded as store credit only.
  • The items must be new, unworn and with all original packaging for the return to be accepted.
  • The items must be returned with receipt or order confirmation email.
  • Gift cards are non-refundable.
  • Customer can cancel their order within 24 hours or before dispatch; refunds will be made back to the payment solution used initially by the customer.

International:
  • For orders delivered outside Lebanon, you have 30 days to return an item.
  • Return postage, shipping and any customs included are NOT prepaid.
  • All shipping costs paid are non-refundable.
  • An email must be sent to help@comostorelb.com to request the return of an item.
  • Please send your returns to:
    Como Store
    Space 2 center
    New Jdeideh Main Street
    Metn, Lebanon
  • Customer is responsible for providing package tracking number and sending it to: help@comostorelb.com
    Como Store are not responsible for any lost packages not sent by us.
  • Once your refund is accepted, please allow up to 14 working days for the refund to be completed.Β 
  • When your return is processed, you will receive an email with all additional details.Β 
  • Customer can cancel their order within 24 hours or before dispatch; refunds will be made back to the payment solution used initially by the customer.
For more details please contact us on +96170165353 or by email on help@comostorelb.comΒ 
Our customer service team is readyΒ to help you with all your inquiries!